Client Partner
This role serves as a strategic executive advisor and trusted partner to enterprise accounts, managing complex relationships with C-suite stakeholders while driving AI platform adoption and measurable business value. Client Partners bridge technical expertise with commercial acumen, translating sophisticated AI capabilities into concrete ROI outcomes and orchestrating cross-functional programs to accelerate customer transformation. They typically sit within customer success or account management functions in growth-stage AI companies, working alongside sales, product, and delivery teams to expand account footprint and influence product strategy through deep customer insights.
Skills
What companies are looking for in this role.
Building and maintaining executive-level relationships across diverse stakeholder groups within customer organizations
Serving as the primary point of contact and trusted advisor for customer accounts
Conducting business reviews and presenting value metrics to senior leadership and decision-makers
Identifying expansion and upsell opportunities within existing customer accounts
Managing account retention and achieving net revenue retention targets
Translating technical product capabilities into business value and return on investment narratives
Developing and executing customer success plans aligned with business objectives
Coordinating cross-functional teams to ensure successful customer implementations and go-lives
Analyzing customer usage data and adoption patterns to identify risks and opportunities
Designing and executing customer onboarding and training programs
Gathering and synthesizing customer feedback to inform product roadmap development
Supporting customer transformation and value realization programs related to AI and automation
Quantifying and tracking productivity gains and financial impact from technology deployments
Designing operating models and delivery models for enterprise-wide technology implementations
Building centers of excellence within customer organizations for technology adoption
Building trust and credibility through reliable communication and consistent delivery
Explaining complex technical concepts to non-technical stakeholders in accessible language
Collaborating across sales, product, and operations teams to deliver unified customer experiences
Proactively identifying and mitigating customer churn risk through early intervention
Managing complex negotiations and commercial agreements with enterprise clients
Acting as an internal advocate for customer needs and requirements
Demonstrating technical fluency and subject matter expertise in customer conversations
Technology
The tools and technologies that define this role.
Open Jobs
131 open Client Partner jobs across 36 companies.
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