Technical Support Engineer
Technical Support Engineers at AI companies own the diagnosis and resolution of customer-reported technical issues—working tickets across API and SDK integration, authentication and access, deployment and configuration, and product behavior. The day-to-day is classical technical support engineering: reproducing issues, analyzing logs and telemetry, performing root-cause analysis across multi-component systems, communicating clearly with customers across technical levels, and partnering with engineering on durable fixes for systemic issues. The specific surfaces vary by product—API support at platform companies, deployment and integration support at infrastructure companies, product support at application companies—and AI-specific failure modes (model behavior, inference performance, agent debugging) appear in some of these jobs, but the foundational role is recognizable across any developer- or enterprise-software company. These engineers typically sit within customer support, customer experience, or developer experience teams, partnering with engineering on escalations and product feedback.
Skills
What companies are looking for in this role.
Diagnosing and resolving complex production database issues across multiple database systems and architectures
Troubleshooting applications and systems holistically from application tier through database to storage layer
Providing technical guidance to customers on architecture, best practices, and deployment strategies
Administering and optimizing cloud infrastructure and services across multiple cloud providers
Responding to and resolving production incidents and customer escalations
Managing and troubleshooting containerized and orchestrated environments
Analyzing system performance including memory management, I/O tuning, and resource optimization
Building monitoring, alerting, and observability systems for infrastructure and applications
Writing scripts and automation to diagnose issues and streamline support processes
Designing and implementing automation to reduce manual operational tasks
Troubleshooting network connectivity and TCP/IP stack issues
Administering authentication and authorization systems
Demonstrating deep expertise in search technologies and vector search systems
Supporting AI and machine learning inference and fine-tuning workloads
Troubleshooting distributed system architectures and data processing pipelines
Advocating for customer needs and translating customer feedback to product teams
Providing exceptional customer service and ensuring customer success
Communicating complex technical concepts in clear, accessible terms to diverse audiences
Collaborating across product, engineering, and go-to-market teams
Identifying patterns in customer issues and driving product roadmap improvements
Building and maintaining technical documentation and knowledge bases
Mentoring and onboarding new team members
Participating in on-call rotations and providing 24/7 support
Technology
The tools and technologies that define this role.
Open Jobs
165 open Technical Support Engineer jobs across 51 companies.
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