Customer Support
Serving and retaining customers after the sale. Covers customer success, customer support/technical support, customer experience, implementation/onboarding, customer operations, renewals (retention-focused), professional services, and customer education/training.
Roles
The canonical roles within Customer Support.
Customer Success Manager
Owns post-sale customer relationships, driving adoption, retention, and expansion.
Technical Support Engineer
Diagnoses and resolves technical issues reported by customers, provides troubleshooting guidance.
Implementation & Deployment Specialist
Leads customer onboarding, implementation, and deployment projects.
Engagement Manager
Manages customer engagements and professional services delivery.
Support Operations Specialist
Manages support tools, workflows, and processes.
Customer Enablement & Education Specialist
Develops and delivers training and enablement programs for customers.
Account Manager
Manages commercial relationships with existing customers, focusing on renewals, upsells, and contract negotiations.
Recent Jobs
The latest Customer Support openings across the AI industry.