Account Manager

Driving revenue through renewals, upsells, and expansion opportunities within existing accounts

Managing the complete customer lifecycle from onboarding through renewal and expansion

Building and maintaining trusted advisor relationships with key stakeholders at multiple organizational levels

Identifying and mitigating churn risk through proactive account health monitoring

Developing and maintaining accurate revenue forecasting and pipeline management

Collaborating cross-functionally with sales, product, and engineering teams

Leading commercial negotiations and contract renewal processes

Acting as the voice of the customer to influence product roadmap and strategy

Analyzing customer usage data and performance metrics to drive adoption

Conducting executive-level business reviews and strategic planning sessions

Understanding and positioning AI-powered platform capabilities to technical audiences

Guiding customers through rapidly evolving AI feature sets and autonomous capabilities

Supporting customer adoption of AI-powered development tools and workflows

Managing relationships with technical stakeholders including engineering leaders and AI executives

Demonstrating strong communication skills across technical and non-technical audiences

Operating effectively in fast-paced, high-growth environments with changing priorities

Building consensus and managing complex stakeholder relationships

Maintaining detailed account documentation and process organization